Frequently Asked Questions about the Atlas Window Service

  • Our service is simple… we remind you the day before the clean, we clean the windows, payment is taken out 5 days after the clean via direct debit & then we will see you again in six weeks from then!

  • The professionals at Atlas insist for residential homes to be clean every six weeks & commercial shops every two weeks.

  • Not at all… we will remind you to leave the side gate unlocked for us the day before we come to clean the windows and then we will lock the gate or close on our way out.

  • Yes, although we take great care with your property we understand that things happen so to ensure safety to ourselves and our home we have public liability insurance.

  • We take payments only though direct debit via go cardless which takes the payment out 5 days after the clean is completed.

  • Feel free to give our team a call now to book in your clean on 07706 607514.

  • Getting started is simple. Just contact us with your address and requirements, and we’ll provide a free, no-obligation quote. If you choose to go ahead, we’ll arrange a convenient schedule that suits you — whether that’s six-weekly, twelve-weekly, or a one-off clean.

  • We clean the frames, sills & doors as standard with our window cleaning service in which we guarantee to be provided with professionalism and reliability.

  • No harmful products are used in our service, we use purified water to ensure your home is safe and streak-free.

  • We use a combination of small ladder work and water fed poles to reach even the highest of storey buildings, ensuring safety towards ourselves & your property.

  • Yes, we clean in the rainy conditions and this does not affect the quality of the clean.

  • We have a 100% satisfaction guarantee, if by chance you are not satisfied with clean we will come back the next available date to clean the windows again.

  • We clean our windows with de-ionised water for our cleans meaning there will be no spots or streaks once the water dries.

  • Yes — we operate throughout the entire year. Seasonal weather in the UK means windows can quickly accumulate grime from rain, pollen, dust, and sea air. Regular cleaning prevents long-term staining and keeps your home looking bright even during the winter months.

    If weather conditions are unsafe on your scheduled day (such as high winds or icy conditions), we simply return as soon as possible. You will always keep your place on our round.

Choosing a window cleaning company for your home is about more than just clean glass — it’s about trust, reliability, and knowing the job will be done properly every time. At Atlas Window Cleaning, we specialise exclusively in residential properties across Christchurch, Bournemouth, and surrounding areas, and we understand that homeowners want clear information before booking a service.

Here you’ll find answers to the questions we’re asked most often, covering everything from scheduling and access to safety and our cleaning methods. If you don’t see your question here, we’re always happy to help — just get in touch.